Policies and Rules for Customers

1. Reservation Policy

  • All bookings are subject to availability and will be confirmed upon receipt of the required deposit or payment.
  • Guests must provide accurate information during the booking process. Any discrepancies may lead to the cancellation of the booking.
  • Early check-in and late check-out requests are subject to availability and may incur additional charges.

2. Cancellation and Refund Policy

  • Cancellations made more than 48 hours before the check-in date will be eligible for a full refund.
  • Cancellations made within 48 hours of the check-in date will incur a cancellation fee equivalent to one night’s stay.
  • No refunds will be provided for no-shows or early departures.
  • Refunds, if applicable, will be processed within 7 business days.

3. Check-In and Check-Out Policy

  • Check-in time: 12.00 pm
  • Check-out time: 10.30 am
  • Valid government-issued photo identification (e.g., Aadhaar, Passport, Driving License, Voter ID) is required for all guests at the time of check-in, as mandated by Indian law.
  • Foreign nationals must present their passport and visa details.

4. Payment Policy

  • Full payment or a deposit is required to secure a reservation.
  • Accepted payment methods include UPI, net banking, and cash.
  • The balance amount, if any, must be cleared at the time of check-in.

5. Guest Conduct and Behavior

  • Guests are required to respect the rules and privacy of other guests and staff.
  • Smoking is prohibited in non-smoking areas. A penalty of Rs 500 will be charged for violations.
  • Any damage caused to hotel property will be charged to the guest’s account.

6. Child and Extra Bed Policy

  • Children below 10 years can stay free of charge when using existing bedding.
  • Extra beds are available at an additional charge of Rs 300 and must be requested in advance.
  • Maximum occupancy policies for rooms must be adhered to.

7. Visitor Policy

  • Guests are responsible for the conduct of their visitors.
  • Visitors are not allowed in guest rooms after 09:00 PM.
  • All visitors must register at the front desk and provide valid identification.

8. Safety and Security

  • The hotel is not responsible for the loss or theft of valuables left unattended. 
  • For safety reasons, only registered guests are allowed in guest rooms.

9. Food and Beverage Policy

  • Outside food and beverages are not permitted unless approved by the hotel management.
  • Alcohol consumption is permitted only in designated areas and for guests above the legal drinking age.

10. Pets Policy

  • Pets are not allowed inside the property during the stay. 

11. Privacy Policy

  • Guest information will be collected, stored, and processed in accordance with applicable Indian data protection laws.
  • Personal information will not be shared with third parties except for regulatory or legal requirements.

12. Force Majeure

  • The hotel is not liable for failure to fulfill its obligations due to natural disasters, government actions, strikes, or any other unforeseen circumstances.

13. Governing Law

  • All disputes are subject to the jurisdiction of the courts in Ooty, India.

14. Contact Information

  • For any inquiries or assistance, please contact us at:
    • Email: hotelpnrsparadise@gmail.com
    • Phone: +91 8838575944

 

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